Shipping & Returns
Tru Essential uses the United States Postal Service to ship packages. Orders are shipped Monday through Friday only, excluding federal holidays in the United States. Please allow 5-10 days for direct shipping orders. If a signature waiver is in place, Tru Essential cannot accept responsibility for lost or stolen packages
Treatment packages or products are non-refundable, non-transferable and non-exchangeable. The spa reserves the right to offer and recommend alternative spa treatments.
Special Consideration: Please inform your therapist of any medical conditions, pregnancy or medications you are taking, or any notable changes since your last treatment.