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Shipping & Returns

Tru Essential uses the United States Postal Service to ship packages. Orders are shipped Monday through Friday only, excluding federal holidays in the United States. Please allow 5-10 days for direct shipping orders. If a signature waiver is in place, Tru Essential cannot accept responsibility for lost or stolen packages

Return Policy

Treatment packages or products are non-refundable, non-transferable and non-​exchangeable. The spa reserves the right to offer and recommend alternative spa treatments. 


Special Consideration: Please inform your therapist of any medical conditions, pregnancy or medications you are taking, or any notable changes since your last treatment.

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